You can restore the factory settings of your GoGear player with the automatic repair utility that comes included with the software for the player: * Launch the Philips Device Manager on your pc by clicking Start -> Programs -> Philips Digital Audio Player -> SA2XXX -> Philips SA2XXX Device * Connect your GoGear player to the pc with the supplied USB cable * The Philips Device Manager will automatically detect your player and start its recovery mode * Follow the instructions of the Device Manager * After your player has been repaired, click OK * Click the “remove hardware” icon in the taskbar and disconnect your player when Windows indicates it is safe to do so * Restart your GoGear player to complete the process We advise you to copy any files that you want to keep to the hard drive of your computer. You can restore the factory settings of your GoGear player with the automatic repair utility that comes included with the software for the player: Launch the Philips Device Manager on your pc by clicking Start -> Programs. Once the contents of the player are listed, you can delete content you do not want. IMPORTANT: During this process, all files on your player will be deleted. Connect the GoGear MP3 player to your computer via the included USB data cable. Click 'OK' to import your iTunes music files to your Windows Media Player library. Click the 'Add' button and navigate to the folder that contains your iTunes music. IMPORTANT: During this process, all files on your player will be deleted. Open Windows Media Player or Windows Explorer, and select the player on the left panel (the device will display as Player or GoGear, depending on the device you have). Click the 'Library' tab, and then click 'Add to Library' in the drop-down menu.